We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Damaged Products: If you receive a damaged product, you are eligible for a refund. Please follow these steps to initiate the refund process:

• If you receive a product that is damaged contact our Customer Support Team at support@ brokenplanetofficial.com immediately after receiving the damaged item.

• Provide relevant details about the order, including the order number and a description or images of the damage.
• After verifying the issue, we will process the refund for the product’s purchase price (excluding the shipping fee of $30 USD) within 5-7 business days after approval.

There may be a slight difference between Web Mockup and Product You receive. Product Description and size guideline is mentioned on the website. Read it carefully before ordering.

Packaging Your Return

• Returned items must be received within 15 days in original condition; washed, worn, or used items will not be accepted.
• Please include your invoice or a note with your or name, address, and order ID# with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Except for damaged products or items not received, all other items are non-refundable and non-returnable. We advise you to carefully consider Your purchases and review product details before placing an order. We do not accept returns on Used and size issue products. Select your size carefully, Once you have selected a size now it does not fit you, we encourage you for a new order.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable